I have been having problems with my vehicle and took it to several different mechanic shops. None of them could get it fixed. I tried Fix It Auto Repair and you better believe they have my business for life! They were able to schedule me according to my schedule and fix the vehicle properly! The communication was absolutely top notch! We had several problems with the vehicle and they called with pricing as they continued to find issues. When I went to pay, the invoice matched exactly what I was told. Thank you Charlie and the two other mechanics it took to get our vehicle back to running safely and efficiently!
Reviews
Great customer service and very timely with the repairs.
I had a serpentine belt/water pump issue, and they fixed it in a day! I dropped off the vehicle on a Sunday when they were closed, and I especially enjoyed how they had a whole checklist of stuff on the key envelope itself. I was able to check what needed work and write some contact info/some exposition about my car’s symptoms, and they got it done! I picked it up the following Tuesday morning, which was great because I got to avoid the horrible torrential thunderstorms from Monday evening. Also, they had a little plastic figurine of Mario from specifically either Mario Kart 64 or Mario Kart Super Circuit, and that just brought a huge smile to my face that I felt was worth mentioning. Apparently one of the owners’ names is Charlie Brown, which was also cute because there were a bunch of Peanuts figurines in the lobby too :) Fun-loving place, glad my coworkers recommended the establishment!
Charlie and Carrie were amazing. Having a daughter at ISU, they went above and beyond to take care of our vehicle. Great communication to keep us informed gave us piece of mind from out of town. Very much appreciated! 👏👏
Charlie and his team keep building trust with me and family members as he works on our cars.
We were so impressed with Charlie and all the staff at Fix It auto. We live in Illinois, but my son was working at a church camp nearby and they took such good care of us and our BMW with last minute notice. Highly recommend!
i had a really awesome experience with them, i’ve taken my car twice to the job and they’ve done an amazing job, they are also super clear about what’s wrong and what’s need to be fixed. I totally recommend them!
Thank you for choosing us, Steven! We're thrilled to hear about your awesome experiences and the trust you've placed in us. Our team takes pride in providing clear communication and top-notch service. It's great to know that our efforts have earned your recommendation. Remember, we're always here to help with any car needs.
Charlie was very helpful and informative! They were very thorough in their work!
Thank you for the positive feedback, Gabby! We are glad to hear that Charlie provided excellent service. We pride ourselves on being thorough and informative, so it's great to hear that your experience reflected that. We look forward to assisting you again in the future!
Thank you for leaving us a 5-star rating, Zac! We are thrilled to know that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!
I had great service! They were honest and thorough!
Thank you for your fantastic review! We always strive to provide honest and thorough service to all our customers. It's great to know that your experience with us was a positive one. We look forward to serving you again in the future!
Top notch work I’m glad that we found them Always on time and gets us in and out We will always recommend them to everyone we know Thank you
Thank you, Jim, for the fantastic review! We are thrilled to hear that you had a top-notch experience with us. Our team is always here to provide exceptional service, and we're delighted that our punctuality and efficiency met your expectations. We appreciate your recommendation and look forward to serving you and your referrals in the future!
The best personable team we've encountered for quite sometime now. Our vehicles will never be serviced by none other. Friendly ✔️, knowledgeable ✔️, reasonable ✔️, quick ✔️ and efficient ✔️. They also communicate and explain issues throughly.
Thank you Kevin for the accolades! Making our customers happy is our mission, and we're thrilled that we were able to provide the best service possible for you. We look forward to serving you again in the future.
Charlie did a fine job diagnosing a strange starting problem we had with our Kia van. I was thinking all sorts of things about alternators and starter motors and batteries, but Charlie figured out the problem was as simple as loose battery clamps that simply needed to be tightened. Problem solved!
Dear Linda, we appreciate your glowing review! It's great to hear that Charlie was able to quickly diagnose and solve the starting problem with your Kia van. Sometimes the simplest solution is the best. Don't hesitate to reach out if you need any further assistance.
Thank you for taking the time to leave us a five-star rating, Farrokh! We appreciate your support and are delighted to hear that you had a positive experience with us.
Thank you Grant for the 5-star review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again soon!
Super fast and professional work! Very friendly.
Thank you for the positive feedback, Sam! We're glad to hear that you had a great experience with us. Customer satisfaction is our top priority, and we always strive to provide fast and professional service. We hope to serve you again soon!
I appreciated the way staff treated me and the quality of the work!! By the way I can't easily get emails where I live. Poor wifi!!
Thank you for your feedback, Jeana! We're thrilled to hear that you enjoyed your experience with us and were satisfied with the quality of our work. We understand the frustration of poor wifi, and we'll note your preference for alternative communication methods. Looking forward to serving you again soon!
I would highly recommend! I was driving on the interstate and my alternator belt broke. I could not drive my car and took it to the closest shop available. They were very busy that day but managed to fit me in and were very accommodating.
Thank you, Paige, for the kind words! We understand that car troubles can be stressful, especially on the interstate. We're glad we could help you out promptly and make the repair process as smooth as possible. Your recommendation means a lot to us!
Dear Jenn, thank you for your 5-star rating! We're delighted to know that you had a great experience with us. We strive to provide excellent service and it's rewarding to see that we delivered.
I am not that far out of town, but far enough to not know the local shops and who to call when my daughter’s car had a battery/alternator issue. I found FixIt Auto - and in the first phone call they were clear about what they would do - coordinate with a local to company they work with, get the car in, and set my expectations on timing/when they could get to the car. Two customers did not show for their appointments and the FixIt team was able to bump my work forward and it was done in a little over a day (parts were available as well) and got it back to my ISU student. Thanks making things a little less stressful.
Thank you Casey for the 5-star rating! We are so happy to hear about your positive experience with Fix It Auto. We understand that car troubles can be stressful, especially when you're not familiar with local shops. We're glad we could make the process easier for you and your daughter. If you ever need any further assistance, don't hesitate to reach out!
Thank you, Andrea, for the five-star review! We're thrilled to hear that you had a positive experience with us. If you have any more feedback or need any further assistance, please don't hesitate to reach out. We're here to help!
Great service. Very clear in communication and came in under quoted for the the work. Could not be happier. Will refer everyone I know here
Thank you, Jordan, for your 5-star review! We're thrilled to hear about your positive experience with us. Providing clear communication and exceeding expectations are priorities for us. We look forward to serving you and your referrals in the future!
Another repair facility told us that our sons car needed over $2500 worth of repairs. Fix It determined what needed to be fixed now. Also that a brake overhaul was not needed at this time. The brakes are safe. In another 10,000 miles or so we will have the brakes checked again, and probably overhauled at that time. Thank You! Roger
Thank you, Roger, for choosing Fix It! We're glad to hear that we helped you save money and made sure your son's car is safe on the road. We appreciate your trust in our expertise and look forward to assisting you with any future car maintenance needs.
Fix It Auto does great and honest work. I trust their service and fully recommend them to anyone looking for a good mechanic.
Thank you Jeremy for your wonderful 5-star review! We appreciate your kind words and recommendation. It's great to know that you trust our team to provide honest and reliable service. If there's anything else we can do for you, just let us know.
Internal engine water pump replacement.
Thank you for choosing us, Derek! We appreciate your feedback. It's great to hear that you were satisfied with our internal engine water pump replacement service.
Thank you, Bill, for the five-star rating! We're thrilled to hear that you had a great experience with us.
Well priced quote, good customer service
Thank you, Sam, for this amazing 5-star review! It's wonderful to hear that you had a great experience with us. We take pride in providing excellent customer service and fair pricing. We look forward to serving you again in the future.
Very helpful in diagnosing problems with a/c
Thank you for your five-star review! We are glad to hear that you found our team helpful in diagnosing your AC. Customer satisfaction is our top priority, and we strive to provide exceptional service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to assisting you again in the future!
Great people to work with top notch and friendly
Thank you for the glowing review, Craig! It's fantastic to hear that you had such a positive experience working with our team. We pride ourselves on delivering top-notch service and creating a friendly environment for our customers. If you ever need anything in the future, don't hesitate to reach out.
Fast friendly service!
Thank you, Debbie, for the 5-star review! We're thrilled to hear that you enjoyed our fast and friendly service. Providing an exceptional customer experience is our top priority, so we're glad we met your expectations. We look forward to serving you again soon!
Charlie went out of his way to help. He was friendly, knowledgeable and his diagnostic pricing is the best I’ve found. I will definitely recommend him to friends.
Thank you Richard for the positive feedback. We are glad to hear that Charlie provided you with excellent service. We appreciate your recommendation and look forward to helping you and your friends in the future.
I have had 2 repair jobs done at Fix UT Auto repair. One was a major repair and the other a minor one. I was very impressed with the quality of their work. The owners took time to answer all my questions and options. They never made me feel like I was asking too many questions or bothering them. I would recommend this place to anyone who wants to have a car repair that wants it done right and at an affordable price and with people that treat you like a customer.
Thank you for taking the time to write such a wonderful review, Elliott! We're delighted to read about your positive experiences with us at Fix IT Auto Repair. Providing high-quality service and treating our customers with respect are our top priorities. We're grateful for your recommendation, and we look forward to serving you again in the future!
I was referred by another shop to Fix it auto. They are very professional and gave precise quotes before starting the work. I was pleased by the outcome and savings from the work done there.
Thank you for choosing Fix it Auto, Lisa! We're glad to hear that you found our service professional and transparent. Your satisfaction is our priority, and we're thrilled that you noticed the quality of our work. We appreciate your kind words!
Thank you for the 5-star rating, Dan! We're thrilled to hear that you had a great experience with us. If you have any further feedback or questions, feel free to reach out. We appreciate your support!
They replaced my blower motor and Cadillac converter. Everything works great now- and it didn’t take them long either-highly recommend!
Thank you, Nicole, for the glowing review! We are thrilled to hear that you are satisfied with the service you received. Our top priority is ensuring that our customers have a positive experience, so it's great to know that we were able to fix your car quickly and effectively. We appreciate your recommendation and look forward to serving you again in the future!
Thank you for the 5-star rating, Mike! We're thrilled to know that you had a positive experience with us. We deeply appreciate your support and look forward to serving you again in the future!
Employees were very kind! I appreciated the updates they gave while working on my car! A part needed to be ordered and they were able to get it in same day. Very excellent service, will definitely come back if I have any problems in the future!
Thank you, Faith, for your wonderful feedback! It's great to hear about your positive experience with us. We take pride in providing excellent customer service and keeping you informed throughout the process. Should you need anything in the future, we'll be happy to assist you again.
Professional and got my SUV in and out. I loved the text message letting me know my vehicle was done and the attached invoice.
Thank you, Nicole, for your 5-star review! We're glad you enjoyed our efficient service and convenient communication. We appreciate your feedback and look forward to serving you again.
They have good service. Charlie always gets us in fast and looks for the best option. Very friendly service.
Thank you for your 5-star review, Ann! We're thrilled to hear that you had a great experience with Charlie. We pride ourselves on providing fast and friendly service. We look forward to serving you again soon!
Thank you for the 5-star review, Zach! We're thrilled to see that you had a great experience with us. We look forward to serving you again soon!
Thank you for the five-star rating, Gary! We're happy to have met your expectations and look forward to serving you again soon.
Thank you for leaving us a 5-star rating, Anna! We are thrilled to know that you had a positive experience with us. If you have any further questions, please feel free to reach out to us. We look forward to serving you again in the future!
You exceeded our expectations by getting us in 24 hours earlier than scheduled.
We are delighted to hear about your positive experience, Toni! Your satisfaction is our top priority, and we always strive to exceed expectations. Should you need any further assistance or have any more feedback, please don't hesitate to reach out. Thank you for choosing us!
Good price and seamless interaction. They got my starter replaced pretty quickly.
Thanks for the feedback! We're thrilled to hear about your positive experience. It's great to know that our fast and affordable service met your expectations. We hope to see you again in the future!
Prompt trustworthy service. Will absolutely have my daughter at ISU go back there for next service on her car.
Matt, we appreciate your feedback and are glad to hear about your recent experience. We strive to provide exceptional service to all our customers, and your satisfaction is important to us.
Fix it Auto got us in quick, kept us informed, got the repair done at a reasonable price, good as new and were friendly too!
Thank you, Brandon, for the fantastic review! We're thrilled to hear that you had a quick and informative visit to Fix it Auto. It's always our goal to provide top-notch service at a reasonable price, and we're glad to know we hit the mark. Don't hesitate to reach out if you need anything in the future!
I took my car here to get an oil change after needing to find a new place to take my car. I appreciated that the technicians were quick and when they found things that need to be taken care of but aren’t immediate concerns I did not get pressured to fix them immediately. They even aired up my tires which I had not had a chance to do prior to dropping off my car. It was quick and easy and very affordable
Thank you for sharing your positive experience, Natalie! We're glad our service met your expectations and that you appreciated our quick and thorough work. It's great to hear that you felt comfortable with our recommendations without feeling pressured. We're always here to help and make your visit hassle-free. See you at your next service!
Dear Sheryl, thank you for the 5-star rating! We're thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!
Amazing quick service. Very knowledgeable staff, and the experience is like being in a mom and pop shop due to the warm way you are treated. The prices are reasonable, they try to be as fair as possible while offering high quality service and true diagnosis. I felt confident that my vehicle would be receiving the best service without any issues due to lack of experience and I got just that. I would recommend 10/10 and plan to continue to get my vehicle serviced here.
Thank you, Leatrice! We appreciate your kind words. It's wonderful to hear that you had a great experience with us. Our team takes pride in providing top-notch service and ensuring our customers feel valued. We're thrilled to have earned your recommendation and look forward to serving you again in the future!
